Refund & Payment Policy

1. Payment Policy

Zuraxis operates on a transparent, milestone-based billing model. Standard terms are as follows:

• Invoicing: All invoices are due upon receipt.
• Currency & Tax (India): For clients based in India, all fees are quoted in INR (₹) and are subject to applicable GST as per Indian law.
• International Clients: For clients outside of India, invoices are billed in their local currency (or USD) via global payment processors. Indian GST is not applicable; clients are responsible for any local tax compliance in their jurisdiction.
• Late Payments: Payments not received by the due date may incur a late fee of 1.5% per month on the outstanding balance. Projects may be paused if payments are delayed by more than 5 business days.

2. Tech & Development Refunds

• Non-Refundable Deposits: Once a project is signed and the design scoping phase officially commences, the initial deposit is 100% non-refundable.
• Milestone Finality: Payments for completed milestones signed off by the client (or deemed approved after 7 days) are non-refundable.
• Project Abandonment: If communication ceases for 30+ days, the project is terminated, and all paid funds are forfeited.

3. Marketing Retainers

• 30-Day Cancellation: Monthly retainers require a 30-day written notice to cancel.
• Cycle Fees: Retainer fees are paid in advance; cycles already begun are non-refundable.
• Ad Spend: Advertising budgets (Google/Meta/Amazon) are paid directly to platforms and are not managed or refunded by Zuraxis.

4. Workshops & Consultations

• 48+ Hours: 100% refund for cancellations made more than 48 hours in advance.
• Within 48 Hours: 50% cancellation fee applies.
• No-Shows: No refunds for sessions missed without notice.

5. Dispute Resolution

We strive to resolve billing discrepancies through communication. Any legal disputes are governed by the laws of India, with exclusive jurisdiction in the courts of Indore, Madhya Pradesh.